How can we
help?
Find answers about your account, coins, games and Google sign-in. If you still need help, email [email protected].
How do I sign up?
Go to Sign up. Either click Sign up with Google, or enter your first name, last name, email address and UK phone number. Your account starts with 50,000 free coins.
Why have my coins reset?
Your account is saved on our server and stays until you ask us to close it — just sign in again with your email and password, or with Google. Your coins, membership and daily bonus, though, are kept in your browser tab only: closing the tab, clearing site data or switching browser resets them to 50,000.
Google sign-in is not working
Google sign-in only works on ameristance.com in a normal browser window. Allow pop-ups for the site, make sure you are signed in to Google, then try again. If it still fails, use the email sign-up form.
How do I sign out?
Use Log out at the top of any page, or on your account page.
Do coins cost anything?
No. Coins are virtual and free. You cannot buy them, sell them or cash them out, and they have no money value.
How do I get more coins?
Open Coins & subscription from the wallet at the top of the page. You can claim a daily bonus once per session and collect free coin packs at any time.
What are the memberships?
Dragon hoard and Emperor vault are free memberships that add coins and a profile badge. They last for your current browser session; your account itself is saved on our server.
A game will not load
Refresh the page with Ctrl + F5 (Cmd + Shift + R on a Mac). Make sure you are signed in, as games stay locked until you are. Try another browser if it still does not load.
Do I need to download anything?
No. Every game runs in your browser on desktop, tablet and phone.
Are game results random?
Game results are for entertainment only. A win or loss in one spin tells you nothing about the next, and social casino results do not predict real-money gambling results.
How do I take a break?
Log out or close the browser tab to end your session. If you would like help taking a longer break, or want your account restricted or closed, use the contact form or email us.
Where can I get help with gambling?
National Gambling Helpline (GamCare): 0808 8020 133, free, 24/7. You can also visit BeGambleAware or register with GAMSTOP.
What do you store about me?
Your account (name, email, phone number and a securely hashed password) is kept as a protected file on our own server, so you can sign in from any device; we do not keep a database. Your coin balance and membership are kept in your browser's session storage on your own device. Signing up, signing in and the contact form are all processed by our server. See our Privacy policy.
How do I delete my data?
Email us from the address you signed up with and we will delete your account from our server within a few days. Closing the browser tab clears the copy of your details and your coins from your device.
Tell us your account email and what happened. Never send passwords or card details.
National Gambling Helpline: 0808 8020 133, free, 24 hours a day.